[vc_row full_width="stretch_row_content" css=".vc_custom_1643378248751{margin-top: 15px !important;margin-right: 0px !important;margin-bottom: 0px !important;margin-left: 0px !important;padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;background-color: #f8f8f8 !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}"][vc_column css=".vc_custom_1643066348246{margin-top: 0px !important;margin-right: 0px !important;margin-bottom: 0px !important;margin-left: 0px !important;border-right-width: 0px !important;padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}"][vc_row_inner equal_height="yes" css=".vc_custom_1643303010698{margin-top: 0px !important;}"][vc_column_inner el_class="slideblend" width="1/4" css=".vc_custom_1643378149053{margin-top: 0px !important;margin-left: 0px !important;padding-left: 40px !important;background-image: url(http://ehub58.webhostinghub.com/~kanduh5/bg_kanduhealth.com/wp-content/uploads/2022/01/Artboard-3-copy-2Logolow.svg?id=1068) !important;background-position: 0 0 !important;background-repeat: no-repeat !important;}" offset="vc_col-lg-offset-0 vc_col-md-offset-0 vc_col-sm-offset-0 vc_col-xs-offset-5"][vc_empty_space height="25px"][vc_column_text css=".vc_custom_1643319412351{margin-top: 0px !important;margin-bottom: 0px !important;margin-left: 20px !important;padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;}" el_class="pageheader"]
<h1><span style="color: #ffffff;">FAQ</span></h1>
[/vc_column_text][vc_empty_space height="200px"][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row full_width="stretch_row" css=".vc_custom_1643377942567{margin-top: 0px !important;padding-top: 0px !important;background-color: #f8f8f8 !important;}"][vc_column][vc_column_text]
<h2><span class="notion-enable-hover" data-token-index="0" data-reactroot="">Program-related questions</span></h2>
[/vc_column_text][/vc_column][/vc_row][vc_row full_width="stretch_row" css=".vc_custom_1643377889901{padding-bottom: 80px !important;background-color: #f8f8f8 !important;}"][vc_column width="1/2"][vc_tta_accordion section_title_tag="h5" style="modern" spacing="10" active_section="40" no_fill="true" collapsible_all="true"][vc_tta_section title="Is Kandu part of my hospital?" tab_id="1643377668109-80a35fc7-bab1"][vc_column_text]Kandu Health is a separate company that is independent from your hospital. Kandu staff members are in regular communication with your hospital staff for transition of care hand offs and program development. Our program is designed to compliment the services that your hospital provides to support stroke survivors and care partners after discharge.[/vc_column_text][/vc_tta_section][vc_tta_section title="How does Kandu work with my hospital?" tab_id="1643377668150-0c6b4611-8a02"][vc_column_text]Kandu Health partners with the staff in the stroke unit of your hospital. With your permission, the hospital will share basic information about you and your stroke with us. This allows our team to best understand your current situation and to further assess your needs for information and resources.[/vc_column_text][/vc_tta_section][vc_tta_section title="How does the Kandu program work?" tab_id="1643377668190-a0417e0a-0608"][vc_column_text]The Kandu program supports stroke survivors and their care partners to adjust to life at home after leaving the hospital. Our navigators work with you to guide you through your recovery through personalized information, tools to guide your transition from the hospital to home and resources you may need to improve your quality of life. Participants use our app to learn about their stroke and impairments, manage day-to-day life and connect with other stroke survivors.

OMADA EXAMPLE

Omada is a digital care program that empowers you to achieve your health goals through sustainable lifestyle change. Combining data-powered human coaching, connected devices, and curriculum tailored to your specific circumstances, the program is designed to help you build healthy patterns for life. Learn more and watch the two-minute video[/vc_column_text][/vc_tta_section][vc_tta_section title="How much experience does Kandu have in stroke?" tab_id="1643377668233-7f34b3e4-068b"][vc_column_text]At Kandu Health we care deeply about improving stroke outcomes. We are founded and led by experienced healthcare leaders, clinical advisors and technology experts with deep understanding of stroke and its impact. We have a Our team includes people with backgrounds across ten disciplines of stroke care including: vascular neurology, neurointervention, physiatry, neuropsychology, nursing, occupational therapy, physical therapy, speech-language pathology, social work, and behavioral health.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][vc_column width="1/2"][vc_tta_accordion section_title_tag="h5" style="modern" spacing="10" active_section="40" no_fill="true" collapsible_all="true"][vc_tta_section title="How much does it cost to participate?" tab_id="1643328926046-9dfbfae2-1ebd"][vc_column_text]Currently t<span class="notion-enable-hover" data-token-index="1" data-reactroot="">here is no fee for participating in the Kandu program, if you are an individual who has had a stroke and you are referred by one of our participating hospitals. If you would like to know if your hospital is participating in Kandu, please send us an email</span> at <span class="notion-enable-hover" data-token-index="3" data-reactroot="">support@kanduhealth.com</span>.[/vc_column_text][/vc_tta_section][vc_tta_section title="If I have more questions about the program, who do I contact?" tab_id="1643328977177-b3906395-bb7c"][vc_column_text]Please contact us at support@kanduhealth.com.[/vc_column_text][/vc_tta_section][vc_tta_section title="Does Kandu share my information with my insurance company?" tab_id="1643329052619-0b8936eb-8fb3"][vc_column_text]No, your information is only shared with your hospital care team on a limited basis.[/vc_column_text][/vc_tta_section][vc_tta_section title="Can my spouse or other care partner also use the app?" tab_id="1643329092057-90e665a7-8e37"][vc_column_text]Yes! In the Kandu program, we encourage survivors to include a care partner of their choice to help them participate in the program. Your care partner will share access to the same platform as you. For more information, click <a class="notion-link-token notion-enable-hover" href="/6a9e1cf2f618490b82a590c4d740f5ff#6322b62f9aa4454681d6dade4f1158c1" target="_blank" rel="noopener noreferrer" data-token-index="1" data-reactroot=""><span class="link-annotation-unknown-block-id--1379251828">here</span></a>.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][/vc_row][vc_row full_width="stretch_row_content" equal_height="yes" content_placement="middle" css=".vc_custom_1643330734140{margin-top: -20px !important;margin-right: -20px !important;margin-bottom: 0px !important;margin-left: 0px !important;border-right-width: 0px !important;border-left-width: 0px !important;padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;background-color: #ffffff !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}"][vc_column css=".vc_custom_1643221639198{margin-top: 0px !important;margin-right: 0px !important;margin-bottom: 0px !important;margin-left: 0px !important;border-right-width: 0px !important;padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}"][vc_empty_space height="200px" css=".vc_custom_1643331595472{background-color: #ffffff !important;}"][vc_single_image image="361" alignment="right" css=".vc_custom_1643331579553{margin-top: -200px !important;margin-right: 0px !important;margin-bottom: 0px !important;margin-left: 0px !important;border-right-width: 0px !important;padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}" el_class="sideyellow"][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]
<h2><span class="notion-enable-hover" data-token-index="0" data-reactroot="">Navigator-related questions</span></h2>
[/vc_column_text][/vc_column][/vc_row][vc_row full_width="stretch_row" css=".vc_custom_1643330819963{background-color: #ffffff !important;}"][vc_column][vc_tta_accordion section_title_tag="h5" style="modern" spacing="10" active_section="40" no_fill="true" collapsible_all="true"][vc_tta_section title="What is a Kandu navigator?" tab_id="1643330508275-68131ddf-0e30"][vc_column_text]Every stroke survivor is assigned a navigator as part of the Kandu program. Our navigator's role is to help you get started in our program, assess your recovery needs, and assist you in working your way through the recovery process.[/vc_column_text][/vc_tta_section][vc_tta_section title="What qualifications does a navigator have?" tab_id="1643330508356-85b0126f-eebc"][vc_column_text]Kandu Navigators have extensive experience working with stroke survivors and their families as clinical social workers or licensed occupational therapists.[/vc_column_text][/vc_tta_section][vc_tta_section title="Is my navigator a doctor?" tab_id="1643330508413-ba32519c-797d"][vc_column_text]No, Kandu navigators are not licensed physicians or nurses. Please continue to direct your medical questions to your healthcare team. The Kandu navigator’s role is to provide you with support to help you get back to life.[/vc_column_text][/vc_tta_section][vc_tta_section title="May I select my navigator?" tab_id="1643330508471-3e24c52f-aad4"][vc_column_text]Kandu Health assigns a navigator to each survivor based on various factors including your geography and your stroke related impairments.[/vc_column_text][/vc_tta_section][vc_tta_section title="Do I work with the same navigator throughout the program?" tab_id="1643330508536-a28c238d-e469"][vc_column_text]Your navigator is a dedicated resource throughout your participation in the Kandu program. They get to know you from the initial onboarding call while you’re still in the hospital through your “graduation” from the program at 90-days post hospital discharge.[/vc_column_text][/vc_tta_section][vc_tta_section title="When is the Navigator available?" tab_id="1643330508591-708d13fd-3511"][vc_column_text]Your navigator is available during business hours in your timezone and by appointment.[/vc_column_text][/vc_tta_section][vc_tta_section title="How do I communicate with my navigator?" tab_id="1643330508653-0a09edfe-2832"][vc_column_text]You can messaging your navigator anytime in the app by sending them a direct message. Navigators are also available for phone or video calls by appointment.[/vc_column_text][/vc_tta_section][vc_tta_section title="How does my navigator learn more about me to personalize my experience?" tab_id="1643330508715-9880c8a7-0cb9"][vc_column_text]Stroke survivors will have a welcome phone call with their navigator upon getting started with the program. During your welcome call, the navigator will review your hospital information about your stroke and ask questions to learn more about you and how they can assist you in your stroke recovery.[/vc_column_text][/vc_tta_section][vc_tta_section title="Adding support@kanduhealth.com to approved email" tab_id="1643330508775-efbfc292-2846"][vc_column_text]Kandu Health will send you direct messages through in-app messaging. However, sometimes we will send you messaging via text or email. Please add the email address: support@kanduhealth.com to your contacts so you do not miss important information from our team.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][/vc_row][vc_row full_width="stretch_row_content" equal_height="yes" content_placement="middle" css=".vc_custom_1643331510452{margin-top: 0px !important;margin-right: -20px !important;margin-bottom: 0px !important;margin-left: 0px !important;border-right-width: 0px !important;border-left-width: 0px !important;padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;background-color: #f8f8f8 !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}"][vc_column css=".vc_custom_1643221639198{margin-top: 0px !important;margin-right: 0px !important;margin-bottom: 0px !important;margin-left: 0px !important;border-right-width: 0px !important;padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}"][vc_empty_space height="70px" css=".vc_custom_1643331089588{background-color: #ffffff !important;}"][vc_single_image image="476" css=".vc_custom_1643331527237{margin-top: 0px !important;margin-right: 0px !important;margin-bottom: 0px !important;margin-left: -100px !important;border-right-width: 0px !important;padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}" el_class="sideyellow"][/vc_column][/vc_row][vc_row full_width="stretch_row" css=".vc_custom_1643331252478{margin-top: -500px !important;background-color: #f8f8f8 !important;}"][vc_column][vc_column_text]
<h2><strong>Tech-related questions</strong></h2>
[/vc_column_text][vc_tta_accordion section_title_tag="h5" style="modern" spacing="10" active_section="40" no_fill="true" collapsible_all="true"][vc_tta_section title="How do I download the app? (put links to Apple App Store and Google Play Store)" tab_id="1643330561145-334404b1-22b4"][vc_column_text]If you have an iPhone, tap here to download from the Apple App Store.

If you have an Android phone, tap here to download from the Google Play store.[/vc_column_text][/vc_tta_section][vc_tta_section title="I'm not tech savvy. Is it easy to use?" tab_id="1643330561226-82da935d-da8a"][vc_column_text]Yes! The app has been designed with simplicity in mind, and with feedback and input from stroke survivors like yourself. If you have questions about how to use the app, message your navigator from the Connect section in the app.[/vc_column_text][/vc_tta_section][vc_tta_section title="How do I sign up?" tab_id="1643330561299-571efae4-3746"][vc_column_text]
<ul>
 	<li>First thing for you to do is download the app, then wait for an activation link from your navigator.</li>
 	<li>After tapping on the activation link from your phone, you will need to verify your date of birth (or your survivor's date of birth if you are a care partner).</li>
 	<li>Then select a password and you're in!</li>
</ul>
[/vc_column_text][/vc_tta_section][vc_tta_section title="Why can't I immediately sign up after downloading the app?" tab_id="1643330561421-8fda261f-8b23"][vc_column_text]<span class="notion-enable-hover" data-token-index="0" data-reactroot="">Kandu Health is partnering with your hospital to get your stroke information and personalize the app content for you before we grant you access to the app. Once we have your information, your navigator will send you your activation code and set up an introductory phone call.</span>[/vc_column_text][/vc_tta_section][vc_tta_section title="If I have a technical question, who do I contact?" tab_id="1643330561500-edbebe33-85ed"][vc_column_text]<span class="notion-enable-hover" data-token-index="0" data-reactroot="">Kandu Health is partnering with your hospital to get your stroke information and personalize the app content for you before we grant you access to the app. Once we have your information, your navigator will send you your activation code and set up an introductory phone call.</span>[/vc_column_text][/vc_tta_section][vc_tta_section title="If I have a technical question, who do I contact?" tab_id="1643330561577-804935ef-69aa"][vc_column_text]You can email us at support@kanduhealth.com.[/vc_column_text][/vc_tta_section][vc_tta_section title="How is my health data protected?" tab_id="1643330561664-146a6ee2-ff81"][vc_column_text]We take data security very seriously. Our platform is HIPAA compliant and is aligned with industry security best practices taken from multiple standards such as NIST, SCF and OWASP.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][/vc_row][vc_row full_width="stretch_row" css=".vc_custom_1643324010544{background-color: #f8f8f8 !important;}"][vc_column][vc_column_text]
<h2><span class="notion-enable-hover" data-token-index="0" data-reactroot="">Care partner questions</span></h2>
[/vc_column_text][vc_tta_accordion section_title_tag="h5" style="modern" spacing="10" active_section="40" no_fill="true" collapsible_all="true"][vc_tta_section title="What is a care partner?" tab_id="1643330591930-edd528f4-47a0"][vc_column_text]A stroke survivor can identify a person in their life that will be helping them once they leave the hospital after their stroke procedure. Typically a care partner is a family member, significant other or friend that is helping them once they get home.[/vc_column_text][/vc_tta_section][vc_tta_section title="I am a care partner. Can I participate?" tab_id="1643330592004-747031a8-847d"][vc_column_text]Yes, care partners have their own login that is linked to the survivor's profile.[/vc_column_text][/vc_tta_section][vc_tta_section title="Are their separate areas in the app for Care Partners and Stroke Survivors?" tab_id="1643330592086-3dc09b50-2131"][vc_column_text]Yes. Many of the tools in the app are fully shared across the survivor and care partner. Care partners will have their own educational articles, independent access to community support groups and be able to direct message the navigator.[/vc_column_text][/vc_tta_section][vc_tta_section title="How do I sign up as a care partner?" tab_id="1643330592171-18f1b71e-c3dd"][vc_column_text]The registration process for care partners is the same for stroke survivors:
<ul>
 	<li>First download the app.</li>
 	<li>Once the hospital sends us your information, we will send you and the stroke survivor a link to login.</li>
 	<li>If the survivor has already been discharged from the hospital, please have the stroke survivor contact their navigator and they can assist with adding you.</li>
</ul>
[/vc_column_text][/vc_tta_section][vc_tta_section title="Is there an extra cost to participate as the care partner?" tab_id="1643330592249-6d403aa7-2359"][vc_column_text]No, the Kandu program is free for stroke survivors and their care partners if they have been referred through a participating hospital.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][/vc_row]